Ecuador
$ USD

Terms & Conditions

 

*** Services are booked and confirmed, and subsequently canceled less than 24 hours prior to the service start date or after reconfirmation deadline, will be charged with a penalty of 100% for no show.

*** By disposition of the municipal authorities of the city of Quito, the hotels directly charge passengers an additional tax of $ 2 per night per room. Applies only to accommodation in Quito.

*** For weather conditions, security, natural disasters, earthquakes, acts of war or acts of terrorism we reserve the right to modify or suspend any scheduled route services, with no right to refund.

*** GRAY LINE ECUADOR is not responsible for itinerary changes of national or international airlines that may affect the operation of the services confirmed, so no refunds or returns.

*** GRAY LINE ECUADOR recommends that its passengers traveling with assistance insurance, and disclaim any liability for accidents or medical emergencies that may occur during your stay in Ecuador.

*** For each tour or transfer, our guides will be waiting for passengers holding a sign with your name in the lobby of your hotel or airport.

*** The hours of pick up for different tours and transfers will be reported in the afternoon and evening before the day of the tour or transfer, by sending a fax or phone call to your hotel. If you do not receive this notice, please contact us by phone for assistance.

 *** Services are booked and confirmed, and subsequently canceled less than 48 hours prior to the service start date or after reconfirmation deadline, will be charged with a penalty of 100% for no show.

AIRPORT TRANSFERS: Our shuttle-Base Regular "SIB" includes an airport waiting up to 2 hours after confirmed flight itinerary, and private transfers for up to 3 hours after this will be considered as No Show and will be non-refundable services cases occurring climatic reasons or force majeure of the airline carriers.

 

 CANCELLATION POLICIES 

**Transfers & Sightseeing

QUITO / CUENCA / GUAYAQUIL

Transfers and Sightseeing from 1 day (private and shared)

Cancellations up to 48 hours before the reservation without charge.

QUITO

Multi-day Sightseeing from Quito (private and shared)

Cancellations up to 8 days before the reservation without charge.

GALAPAGOS

Transfers (private and shared)

Cancellations up to 72 hours before the reservation without charge.

Playa Tortuga Bay + Bay Tour (private and shared)

Cancellations up to 96 hours before the reservation without charge.

Full Day Yacht (private and shared)

Cancellations after the reservation is made 100% penalty applies.

Scuba Diving Tour (private and shared)

Cancellations after the reservation is made 100% penalty applies.

 

**Hotels

QUITO

FITs

Cancellations up to 48 hours before the reservation without charge.

Groups

Cancellation until 31 days before the reservation without charge.

CUENCA

FITs

Cancellations up to 72 hours before the reservation without charge.

Groups

Cancellation until 31 days before the reservation without charge.

GUAYAQUIL

FITs

Cancellations up to 48 hours before the reservation without charge.

Groups

Cancellation until 31 days before the reservation without charge.

GALAPAGOS

FITs

Once time limit for the booking reconfirmation is expired full penalty (100%) is applied

Groups

Once time limit for the booking reconfirmation is expired full penalty (100%) is applied

 

**Packages and Special Programs

The minimum period that applies to cancellation without charge corresponds to the stricter policy (less flexible) of any component of the program, Sightseeing either 1 day or multi-day Sightseeing Hotels.

NOTE: Programs or services with time limit, have penalties if canceled or modified after this time limit.

 

**Galapagos Cruises

Cancellations after the reservation applies 100% penalty

** Packages with hotels in Galapagos

Cancellations after the reservation applies 100%